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Course Description

Too often, business performance improvement initiatives result in disappointing outcomes. Although most initiatives generally do improve performance, the actual results are often far below expectations. This course provides an overview of powerful improvement methodologies with a primary emphasis on the application of lean thinking in a manufacturing/office/service environment. We will explore what world-class companies (those that are highly effective at improving) do differently than the rest and share the common actions taken by these great companies. In this class you will develop an assessment framework that you can use to examine ingredients missing in most improvement recipes. You will learn to focus on the most important priorities for your organization. We will discuss performance metrics, reviewing the strengths and weaknesses of various approaches, and identify how to use them to drive improved performance at a leadership and at a department level. This course does not focus solely on manufacturing; many examples will be provided from service industries such as healthcare and finance.

This course is open to all.

Sections: This course is offered once per year.

Notes: Breakfast, networking lunch, and all materials included in tuition.

 

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