PMGT21106 - Negotiation and Dispute Resolution for Project Managers

Course Description

Successful project managers must be able to work with other managers, stakeholders, and vendors as well as their own employees. They must be able to resolve disputes, gain approval for budgets, negotiate contracts, and “sell” to all levels of the organization. Bringing disparate parties together requires a delicate combination of art, science, and practice. Your ability to be truly prepared for and effective in a negotiation hinges on your ability to respond appropriately to colleagues and team members. In this course, you will be involved in a variety of in-class simulations to enhance and improve your skills in preparing for and conducting effective negotiations and dispute resolution. Simulation topics include single-issue bargaining, negative and positive zones of possible agreement, multi-issue bargaining, agents and ethical dilemmas, and dispute resolution.

The techniques taught in this course are based on research in social psychology, decision theory, and game theory. The design of the course reflects the belief that negotiating well is both art and science and that learning by experience is powerful, especially when the experience is clearly related to the situations where you want to apply what you learn.

Learner Outcomes

Learning Objectives:

• Be a more effective and more confident negotiator
• Be able to recognize and respond to functional and dysfunctional negotiations and tactics
• Be able to properly prepare for a negotiation and function well in a team that is embarking on a critical negotiation

Accrediting Associations

• Project Management Institute: Leadership 13.0 PDU
• Project Management Institute: Strategy 0.0 PDU
• Project Management Institute: Technology 3.0 PDU